Benefits:

Supportive Team
Respectful Work Environment
Competitive Pay

Job Title: Behavioral Health Administrative Assistant
Location: On-Site, Larchmont, NY
Employment Type: Full-Time
Reports To: Practice Manager and Clinical Director

About Us

We are a warm, inclusive, and client-centered group psychology practice dedicated to providing compassionate mental health care in a collaborative environment. Our team of clinicians and staff work together to support the well-being of individuals and families through high-quality psychological services. We are seeking an empathetic and detail-oriented Behavioral Health Administrative Assistant to join our administrative team and help ensure the smooth day-to-day functioning of our practice.

Position Summary

The Behavioral Health Administrative Assistant plays a vital role in supporting both the clinical team and our clients. This individual should bring kindness, empathy, and professionalism to every interaction, whether handling patient information or greeting a new client. We are looking for someone who thrives in a people-focused environment, has strong administrative and organizational skills, and brings energy to both routine tasks and complex projects.

Key Responsibilities

Serve as the first point of contact for clients—welcoming them warmly in person, over the phone, or via email
Schedule and confirm client appointments, coordinate calendars for multiple clinicians
Manage and maintain electronic medical records (EMR), including scanning, uploading, and organizing documents
Verify insurance, process intake paperwork, and ensure all necessary forms are completed accurately and on time
Monitor and manage the flow of communication between clients, clinicians, and external providers
Assist with billing and payment processing under supervision of the practice manager
Support various projects such as clinician onboarding or client outreach
Maintain confidentiality and compliance with HIPAA regulations
Perform general office tasks: scanning, filing, mailing, organizing supplies, and other administrative functions

What We're Looking For

Empathy & Kindness: You understand the sensitivity required in mental health care settings and treat all individuals with respect and compassion
Strong Admin Skills: Prior experience in administrative or healthcare support roles
Tech-Savvy: Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams), and able to learn EMR systems quickly
Multi-Tasking Ability: Able to manage multiple priorities and tasks with grace under pressure
Detail-Oriented: Reliable with paperwork and patient records, with strong proofreading and data entry skills
People-Oriented: Friendly, approachable, and collaborative in a team environment
Strong Communication Skills: Excellent reading and writing ability, with clarity and professionalism
Critical Thinking: Able to troubleshoot problems independently and bring creative solutions when needed

Qualifications

2+ years of experience in a medical, mental health, or healthcare administrative role
Familiarity with mental health or psychology settings is a plus
High school diploma or equivalent required; college degree preferred
Comfortable navigating confidential information and working in a HIPAA-compliant environment

Why Join Us?

A supportive, mission-driven team
Opportunities for growth and skill development
Competitive pay in line with industry standards
Work that truly makes a difference in people’s lives
A respectful, emotionally intelligent work culture

To Apply:
Please submit your resume and a brief cover letter outlining your experience and why you feel you'd be a great fit for this role.

Compensation: $25.00 per hour

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Don’t meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”

Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we’re just people helping people. Wanna join the herd?

(if you already have a resume on Indeed)